Last updated: Jul 2025
At Bright SEN Advice and Support, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This policy explains how we collect, use, and safeguard your data in accordance with the UK General Data Protection Regulation (UK GDPR).
Who We Are
Bright SEN Advice and Support is an independent advisory service supporting families navigating the UK Special Educational Needs (SEN) system. Our contact details are:
Bright SEN Advice and Support
Email: [email protected]
Website: www.brightsen.co.uk
What Information We Collect
We may collect and process the following personal data:
- Contact details: Name, email address, phone number
- Client information: Details about your child’s educational needs, EHCP status, school placement, and any relevant documentation you choose to share
- Communication records: Notes from calls, emails, and meetings
- Website usage data: IP address, browser type, and pages visited (via cookies — see below)
How We Use Your Information
We use your data to:
- Respond to enquiries and schedule consultations
- Provide tailored advice and support services
- Maintain accurate records of our work with you
- Improve our services and website experience
- Fulfil legal and regulatory obligations
We will never sell or share your data with third parties for marketing purposes.
Lawful Basis for Processing
We process your data under the following lawful bases:
- Consent: When you voluntarily provide information or opt in to communications
- Contract: When we provide services to you
- Legal obligation: Where required by law (e.g. safeguarding concerns)
- Legitimate interests: To operate and improve our services responsibly
Data Sharing and Storage
Your data is stored securely and only accessed by those who need it to provide support. We may share information with trusted professionals (e.g. legal advisors or educational consultants) only with your explicit consent.
We use secure digital systems and take appropriate measures to protect your data from unauthorized access, loss, or misuse.
How Long We Keep Your Data
We retain personal data only as long as necessary:
- Enquiry data: up to 12 months
- Client records: up to 6 years after service completion (unless otherwise agreed)
- Financial records: as required by HMRC
You can request deletion of your data at any time, unless we are legally required to retain it.
🧭 Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Object to or restrict processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at [Insert Email Address].
Cookies
Our website may use cookies to improve user experience and gather anonymous usage data. You can manage cookie preferences through your browser settings.
Contact Us
If you have any questions about this policy or how your data is handled, please get in touch:
Bright SEN Advice and Support
Email: [email protected]